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Refund and Returns Policy

At Gleam Attire, we take pride in the quality of our jewellery and aim to ensure your complete satisfaction. If you’re not entirely happy with your purchase, we’re here to help with our simple and transparent Refund and Returns Policy.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in their original packaging, including all tags, certificates (if any), and invoices.

  • Custom-made, engraved, personalised, or final sale items are non-returnable and non-refundable.

  • Earrings are non-returnable for hygiene reasons unless received damaged.

2. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery.

  • Send clear photographs and a description of the issue.

  • We will evaluate the issue and either offer a replacement, repair, or full refund (including return shipping if applicable).

3. Return Process

To initiate a return:

  1. WhatsApp us at +91-8690418226 with your order number and reason for return.

  2. Once approved, we’ll send return instructions.

  3. Ship the item using a trackable courier service. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Note: We are not responsible for items lost or damaged in transit during the return process.

4. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you of the status via WhatsApp.

  • Process your refund to the original payment method within 7–10 business days (processing time may vary by bank or payment provider).

Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Cancellations

You may cancel your order within 12 hours of placing it. After this window, cancellations are no longer possible as we begin processing immediately.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

7. Need Help?

For any return, refund, or cancellation queries, please contact:

Gleam Attire
Phone: +91-8690418226
Address:13, Nikunj Soc., Opp. Kadampalli Soc., Nanpura, Surat – 395001